Shipping Returns & Refund Policy

Effective Date: 9 October 2026

Welcome to Zelekmoto. We are committed to providing a reliable shopping experience and ensuring that your orders are processed and delivered with care.

This policy applies to purchases made through merch.zelekmoto.com.

1. Shipping & Order Processing

Automotive Parts & Accessories

  • Orders generally require 1–3 business days for processing before dispatch.
  • Standard domestic deliveries are estimated to take 5–12 business days, depending on the product, dimensions and delivery location.
  • Imported products may require 7–45 calendar days, depending on international shipping methods, customs clearance and product availability.
  • Certain made-to-order or special-order products may require additional processing time. Customers will be informed where applicable.

Merchandise & Apparel

  • Our merchandise products are printed on demand and manufactured after an order is placed.
  • Production and processing generally require 2–3 business days.
  • Delivery typically takes an additional 2–5 business days after dispatch, depending on the destination and courier service.
  • Delivery to remote locations may require additional time.

All timelines are estimates and may vary due to circumstances beyond our reasonable control.

2. Shipping Coverage & Charges

Zelekmoto offers delivery across India, subject to courier serviceability.

We generally provide free shipping on eligible products. However, additional shipping charges may apply to oversized items, heavy products, remote locations or special shipping requirements.

Any additional shipping charges will be communicated before checkout or arranged on a freight-to-pay basis with the customer’s agreement.

3. Order Tracking

Once an order has been dispatched, available tracking details will be shared with the customer.

Customers are responsible for providing accurate delivery addresses, contact numbers and postal codes.

4. Returns & Replacements — Automotive Products

Customers are requested to inspect their orders immediately upon delivery.

If an automotive product arrives damaged, defective or different from the item ordered, customers should contact Zelekmoto within 48 hours of delivery wherever reasonably possible.

Please provide:

  • Order number and purchase details.
  • Clear photographs showing the issue.
  • An unboxing video, if available.
  • Photographs of the original packaging.

After verification, Zelekmoto may arrange an appropriate replacement, return or refund.

Products purchased incorrectly due to vehicle incompatibility, incorrect selection or change of preference may not qualify for a discretionary return or exchange.

Installation, modification or alteration of a product may affect eligibility for a discretionary return. Customers are strongly encouraged to verify compatibility and seek professional installation.

5. Returns & Replacements — Merchandise

Zelekmoto merchandise is produced on a print-on-demand basis.

As these products are manufactured specifically after an order is placed, returns or exchanges for change of mind, personal preference or incorrect size selection are generally not offered.

However, customers may request a replacement or refund in the following circumstances:

  • A manufacturing or printing defect.
  • An incorrect product or size supplied compared with the confirmed order.
  • A product received in damaged condition.
  • A significant quality issue affecting the product’s intended use.

Customers should report these concerns within 7 calendar days of delivery.

Supporting photographs, order information and an unboxing video, where available, may be requested to assist with verification.

Minor differences in printed colours caused by display settings or printing processes may occur.

Please review the size chart carefully before ordering merchandise.

6. Refund Processing

Once a refund request has been reviewed and approved, the customer will be informed of the refund method and expected processing time.

Where applicable, refunds will ordinarily be processed through the original payment method.

Actual credit times may depend on the bank, payment gateway or financial institution.

7. Order Cancellation

Automotive Products

Cancellation requests should be submitted as soon as possible. Orders that have already been dispatched or specially procured may not be eligible for discretionary cancellation.

Merchandise

Orders can be considered for cancellation before production begins. Once printing or production has commenced, cancellation requests may not be accepted, except where required by applicable law.

8. Delayed, Lost or Undelivered Orders

If an order is significantly delayed, lost in transit or returned by the courier, customers should contact Zelekmoto for assistance.

We will coordinate with the relevant delivery partner or supplier to investigate and provide an appropriate resolution.

Additional charges may apply for reshipping where a delivery failure results from incorrect or incomplete customer-provided address details, subject to applicable law.

9. Important Conditions

  • Customers should verify product specifications and vehicle compatibility before placing an order.
  • Professional installation is recommended for automotive aftermarket products.
  • Products must be handled, installed and maintained according to applicable instructions.
  • Zelekmoto reserves the right to request reasonable supporting evidence when investigating return or replacement claims.
  • Nothing in this policy limits customers’ rights or remedies under applicable Indian consumer protection laws.

10. Contact Us

For assistance with shipping, returns, replacements or refunds, please contact:

Zelekmoto Customer Support

Website: https://merch.zelekmoto.com

Email: info@merch.zelekmoto.com

Please include your order number and a description of your concern so our team can assist you efficiently.

Zelekmoto — Driven by Passion.