Privacy policy

Effective Date: 9 October 2026

Welcome to Zelekmoto!

At Zelekmoto, we value your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website merch.zelekmoto.com, or purchase our products and services.

By using our websites, you acknowledge this Privacy Policy. Where required by applicable law, we will obtain your consent before processing your personal information.

1. Information We Collect

We may collect personal information when you browse our websites, create an account, place an order, subscribe to communications or contact our customer support team.

Personal Information

This may include:

  • Full name
  • Email address
  • Mobile phone number
  • Billing and shipping address
  • Order details and purchase history
  • Payment transaction references and payment status
  • Customer service enquiries and communications

Non-Personal and Technical Information

We may also collect:

  • IP address
  • Browser type and operating system
  • Device information
  • Pages visited and browsing activity
  • Referral sources
  • Cookies and website usage information

We collect information relevant to providing and improving our services.

2. How We Use Your Information

Zelekmoto may use collected information for the following purposes:

  • Processing, confirming and fulfilling orders.
  • Arranging shipping and delivery.
  • Sending order confirmations and tracking updates.
  • Responding to customer enquiries.
  • Processing returns, replacements and refunds.
  • Preventing fraudulent transactions.
  • Improving website functionality and customer experience.
  • Maintaining financial and transaction records.
  • Complying with applicable legal and regulatory requirements.
  • Sending promotional communications where consent or another lawful basis permits.

We do not use customer personal information for purposes incompatible with those disclosed to the customer unless permitted by applicable law.

3. Payment Information & Security

Payments made through our websites may be processed by authorised third-party payment service providers.

Depending on the payment method selected, customers may provide payment information directly to the relevant provider.

Zelekmoto may receive transaction references, payment confirmation and limited payment-related information necessary to process orders and resolve payment issues.

We do not intend to store complete payment card details on our own website servers.

Customers should review the privacy and security terms of the applicable payment service provider.

4. Disclosure to Third-Party Service Providers

To operate our business and fulfil customer orders, we may share necessary personal information with trusted third-party service providers.

These may include:

  • Domestic and international product suppliers.
  • Shipping companies and courier partners.
  • Payment processing services.
  • Website hosting and technical support providers.
  • Print-on-demand manufacturing and fulfilment partners, including Qikink where applicable.
  • Customer support and communication service providers.
  • Website analytics and marketing providers, where enabled.

For example, customer names, delivery addresses, contact numbers and relevant order details may be provided to our logistics or fulfilment partners to complete delivery.

We share information only where reasonably necessary for the relevant service or another lawful purpose.

We do not sell customers’ personal information to third parties for their independent marketing purposes.

5. Print-on-Demand Merchandise

Products purchased through merch.zelekmoto.com may be manufactured and dispatched by third-party print-on-demand fulfilment partners.

To process these orders, we may share:

  • Customer name
  • Shipping address
  • Contact details required for delivery
  • Product specifications
  • Selected sizes, colours and quantities
  • Order reference information

This information is provided for production, fulfilment, shipping, order support and related operational purposes.

Our fulfilment partners may handle the information in accordance with applicable law and their respective privacy policies.

6. Cookies & Tracking Technologies

Our websites may use cookies and similar technologies to improve functionality and provide a convenient browsing experience.

Cookies may be used to:

  • Remember shopping cart contents.
  • Maintain user sessions.
  • Store website preferences.
  • Support checkout functionality.
  • Analyse website traffic and performance.
  • Measure advertising effectiveness, where applicable.

Some cookies are essential to website operation, while others may be optional.

Where required by law, we will request the necessary consent for non-essential tracking technologies.

Users may manage cookies through their browser settings or any cookie preference tools made available on our websites.

Disabling certain cookies may affect website functionality.

7. Data Security

Zelekmoto takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

These measures may include secure hosting, encrypted connections, restricted administrative access and security monitoring.

However, no internet-based system or electronic transmission method can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and contact us promptly if they suspect unauthorised account activity.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required by applicable law.

Information may be retained for:

  • Order processing and delivery.
  • Customer service and dispute resolution.
  • Warranty or after-sales support.
  • Financial accounting and tax compliance.
  • Fraud prevention and security.
  • Other applicable legal obligations.

When personal information is no longer required, we will take appropriate steps to delete or anonymise it, subject to legally required retention periods and other lawful exceptions.

9. Customer Privacy Rights

Subject to applicable Indian data protection laws, customers may have rights relating to their personal information, including the ability to:

  • Request information about their personal data.
  • Request correction of inaccurate or incomplete information.
  • Request erasure of personal information where legally applicable.
  • Withdraw consent for processing that relies on consent.
  • Raise privacy-related grievances.
  • Exercise other rights available under applicable law.

Customers can submit privacy-related requests using the contact details provided below.

We may need to verify the identity of the requester before completing certain requests.

Withdrawal of consent will not affect processing already lawfully undertaken and may affect services that depend on the relevant information.

10. Marketing Communications

With appropriate consent or another lawful basis, Zelekmoto may send customers information about:

  • New automotive products and accessories.
  • Special offers and promotional campaigns.
  • Merchandise launches.
  • Product updates and announcements.

Customers may opt out of promotional emails through an unsubscribe link, where provided, or by contacting us.

Essential transactional communications, such as order confirmations, payment notifications and delivery updates, may still be sent when necessary to fulfil orders.

11. Children’s Privacy

Our websites and products are primarily intended for customers who are legally capable of entering into purchase transactions.

We do not knowingly collect children’s personal information in violation of applicable law.

Where legally required, processing of a child’s personal data will be subject to the necessary parental or guardian consent and other applicable safeguards.

If a parent or guardian believes that personal information has been collected improperly, they may contact us to request appropriate action.

12. External Websites & Third-Party Links

Our websites may contain links to external websites, manufacturers, social media platforms, payment providers or other third-party services.

These external websites operate independently and may have their own privacy policies.

Zelekmoto is not responsible for the privacy practices of third-party websites that we do not control.

We encourage customers to review the relevant privacy policies before sharing personal information.

13. International Data Transfers

Certain suppliers, technology platforms and service providers involved in our operations may be located outside India.

Where personal information is transferred internationally, we will take steps to comply with applicable Indian data protection requirements and any relevant restrictions.

Such transfers will be limited to appropriate business purposes, including order fulfilment, technical services and customer support.

14. Changes to This Privacy Policy

Zelekmoto may update this Privacy Policy to reflect changes in our business operations, technology, services or applicable laws.

Any revisions will be published on this page with an updated effective date.

Where required by law, we will provide additional notice or obtain consent for material changes affecting the processing of personal information.

We encourage customers to review this page periodically.

15. Contact Information & Privacy Grievances

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact:

Zelekmoto Customer Support

Website: www.merch.zelekmoto.com

Email: info@merch.zelekmoto.com

We will review privacy-related enquiries and respond in accordance with applicable legal requirements.

Zelekmoto — Driven by Passion.

Your trust and privacy matter to us.